Last updated: July 22, 2026

If the weather prevents flying

The flight depends on wind and visibility. With rain or wind over 20 km/h, for your safety the flight is cancelled. The captain makes the call, always in favor of safety: if in doubt, we do not fly.

In that case your flight is rescheduled to the date you choose, and you have 3 months to take it.

If you booked ground transport and the flight is cancelled due to bad weather, the transport service is covered 100 %: the van did run.

If you want to change your date

You have 48 hours before the flight to make changes. After that window, a 30 % penalty applies. Message us on WhatsApp or at ventas@aerodiverti.com with your booking number.

Refunds

Deposits are non-refundable. The only exception is foreign passengers, with a passport or visa and/or a verifiable itinerary.

If you do not arrive

The balloon takes off at sunrise and cannot wait. Arrive at the time on your boarding pass: that is the check-in time, before takeoff. Tolerance is 10 minutes, and the absolute maximum is 15. After that the flight is shorter, and on a shared flight the balloon takes off without you, with no right to rescheduling or refund.

Not showing up incurs a charge of 100 % of the deposit and/or the flight.

Restrictions that prevent flying

The following cannot fly: pregnant women, anyone who has consumed alcohol in the previous 12 hours, and people with blood pressure issues, cardio-respiratory conditions, recent surgeries, or spine and/or knee problems. The maximum weight per passenger is 99 kilos.

These are not recommendations: the pilot may deny boarding at the field. The full list is in flight policies and restrictions.

Questions about this document? Message us on WhatsApp or at ventas@aerodiverti.com.